Cookies - Chateau Rouge Customer Services


What are cookies and how do they work?

A cookie is a text file containing information that can be remembered by a web browser between pages. When an individual uses a web browser to access the internet their browser can create cookies which are stored on the user’s computer. Cookies are not programs and therefore cannot contain viruses or other malicious software. They are purely a string of text and numbers. There are two main types of cookies - session cookies and persistent cookies. Session cookies only last during a single visit. When a user closes their web browser the session cookie information is automatically removed from their computer. The Chateau Rouge Teas website uses session cookies for two purposes: Two session cookies are set that temporarily store a unique identifier for each visitor to the website.


This identifier is a random series of letters and numbers and doesn't contain any personal or identifiable information. It is used to help count the number of visitors to the Chateau Rouge Teas website. Two cookies are set by the computer systems that run the Chateau Rouge Teas website. These cookies are used as part of the process of sending web pages to the user's web browser and are essential - no website using Microsoft technology will work without these cookies. Persistent cookies are stored by the user's web browser even when the web browser has been closed, so that the next time a user goes back to the website that originally set the cookie, the web site can read information back from the cookie. Persistent cookies have an expiry date which controls when they are automatically deleted. This can be anything from a few minutes to several years.


Chateau Rouge Teas use persistent cookies for the following purposes:

Google Analytics is a system used by many website to record information about who visits a website. Google set five different cookies with expiry dates ranging from 1 day to 2 years. These cookies are used mainly to differentiate between first time visitors to a website and repeat visitors. They do not contain any personally identifiable information. You can find out more about how Google use cookies at (English only). Chateau Rouge use their own cookies to remember which items a customer has put into their basket. By using a persistent cookie for this, a customer can close their web browser and come back to the website subsequently and still be able to access items that had been put into their shopping basket on a previous visit.


This cookie is essential for the functioning of the Chateau Rouge website as without it customers would be unable to place items into the shopping basket. The cookie lasts for 1 year but is cleared once an order has been placed. Without this cookie the customer would have to re-enter their preferences every time they visit the website. No personally identifiable information is ever stored in any cookies. All cookies used by Chateau Rouge Teas are 'first party' cookies. This means that any cookie set on the Chateau Rouge Teas website can only be read back from the Chateau Rouge Teas website. No other website is able to read or access information from any cookie set by the Chateau Rouge Teas website. We do not use 'third party' cookies which would permit this sort of behaviour by other websites.


Controling or deleting cookies:

Controlling or deleting cookies Depending on which web browser you use it is possible to control how cookies are used, or to delete existing cookies from your computer. You can find instructions on how to control the use of cookies, or delete cookies from your computer at (English only) Please remember that if you delete or restrict cookies from the Chateau Rouge Teas website you may not be able to experience the full benefit of some of the features and services the website has to offer.



Further information If you have any further questions about how we use cookies please contact us.