Privacy Policy

 

We endeavour to take all reasonable steps to protect Your personal information. All the data collected by Us is stored on a secure server with SagePay (Bank of Scotland). The secure server software encrypts all information You input before it is sent to Us. We take Your privacy very seriously and are committed to providing users with an Internet experience that respects Your privacy. When You make a purchase we need to collect certain information to process Your transaction and fulfill Your order, You can be confident We will not disclose Your details to anybody unless required by law to do so or unless You have explicitly forbidden Us to do so. We do not hold your credit card details online once the order has been completed. Our web site links to other sites. Please be aware that We are not responsible for the privacy practices of these other sites.

 

The EU Directive on Privacy and Electronic Communications demands that member states do more to combat spam. The UK law tries to create a system that lets legitimate businesses send direct e-mail to users but attempts to stop the scammers and spammers. We only send emails to addresses that have been supplied directly to Us by customers and We always remove addresses from Our address book when requested to do so by those customers. We never spam.

 

We are not required to register under the Act (see “Core Business” exemption), however We are required to follow eight guiding principles laid down by the Act. These are: Fairly and lawfully processed; processed for limited purposes; adequate, relevant and not excessive; accurate and up-to-date; not kept for longer than is necessary; processed in line with the data subject’s rights; secure; and not transferred to a country outside the European Economic Area (EEA), unless that country ensures the protection of the rights of the individual to whom the data relate.

 

 

User Accounts

If You use the website, You are responsible for maintaining the confidentiality of Your account and password and for restricting access to Your computer to prevent unauthorised access to Your account. You agree to accept responsibility for all activities that occur under Your account or password. You should take all necessary steps to ensure that the password is kept confidential and secure and should inform Us immediately if You have any reason to believe that Your password has become known to anyone else, or if the password is being, or is likely to be, used in an unauthorised manner.

 

Website licence

We will do Our utmost to ensure that availability of the website will be uninterrupted and that transmissions will be error-free. However, due to the nature of the Internet, this cannot be guaranteed. Your access to the website may also be occasionally suspended or restricted to allow for repairs, maintenance, or the introduction of new facilities or services. We will attempt to limit the frequency and duration of any such suspension or restriction. We grant You a limited licence to access and make personal use of this website, but not to download (other than page caching) or modify it, or any portion of it, except with express written consent from Us. This licence does not include any resale or commercial use of this website or its contents; any collection and use of any product listings, descriptions, or prices; any derivative use of this website or its contents; any downloading or copying of account information for the benefit of another merchant; or any use of data mining, robots, or similar data gathering and extraction tools. This website or any portion of this website may not be reproduced, duplicated, copied, sold, resold, visited, or otherwise exploited for any commercial purpose without Our express written consent. You are granted a limited, revocable, and non-exclusive right to create a hyperlink to the home page of Our web site as long as the link does not portray Us, Our products or services in a false, misleading, derogatory, or otherwise offensive matter.

 

Website access

You must not use the website in any way that causes, or is likely to cause, the website or access to it to be interrupted, damaged or impaired in any way. You must use the website for lawful purposes only and must not use the website for any of the following: Fraudulent purposes, or in connection with a criminal offence or other unlawful activity; To send, use or reuse any material that is illegal, offensive, abusive, indecent, defamatory, obscene or menacing; In breach of copyright, trademark, confidence, privacy or any other right; Is otherwise injurious to third parties; Objectionable; or Which consists of or contains software viruses, political campaigning, commercial solicitation, chain letters, mass mailings or any "spam"; or causes annoyance, inconvenience or needless anxiety.

 

Trademark

All content included on the website, such as text, graphics, logos, button icons, and images belong to Us, and are protected by United Kingdom and international copyright laws. Chateau Rouge, CR and other marks indicated on Our website are trademarks or registered trademarks of Chateau Rouge Limited. Our graphics, logos, page headers, button icons, scripts and service names are the trademarks or trade dress of Chateau Rouge Limited and may not be used in connection with any product or service without Our written authorisation.

 

Rights

We will not be held responsible for any delay or failure to comply with Our obligations under these conditions if the delay or failure arises from any cause which is beyond Our reasonable control. This condition does not affect Your statutory rights. If You breach these conditions and We take no action, We will still be entitled to use Our rights and remedies in any other situation where You breach these conditions.These conditions are governed by and construed in accordance with the laws of England and Wales. These conditions in no way affect Your statutory rights.